Technical Assistance
ICE provides prompt and specialized after-sales service worldwide, ensuring rapid support whenever and wherever needed.
Our expert technical team is also available for on-site training of Customer personnel, covering burner design, operation, and fine-tuning of fired heaters, reformers, thermal oxidizers, incinerators, and flare systems.
ICE site services team is available to support Customers on revamp jobs (from conceptual to execution phase) and troubleshooting of combustion equipment operations.
Aftermarket
ICE guarantees the availability of burners spare parts, either as OEM components or as compatible alternatives in case of combustion equipment not originally supplied by ICE.
For obsolete or discontinued parts, we provide custom-engineered replacements that ensure perfect fit, reliable functionality, and smooth operation.
Our structure also enables us to deliver damaged or urgent replacement parts on short notice reflecting our commitment to making Customer satisfaction the core of our business model.
